Resolve issues fast with global support tailored to your timezone. First response in 30 minutes – guaranteed. Sleep easy knowing our certified experts are always on standby to keep your ERP running smoothly.
Never Face Downtime Alone
Whether it’s a technical glitch, a workflow question, or an urgent upgrade, our SAP Business One support team is here for you – 24 hours a day, 365 days a year. With staff strategically located remotely to handle the client’s queries from the USA, Europe, UK, Middle East, KSA, Africa, and APAC, we resolve issues in your business hours, not ours.
Why Our Support Stands Out
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30-Minute First Response SLA
No waiting, no delays.
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Certified SAP Experts
Certified techno-functional experts to handle your queries.
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Seamless Collaboration
Log and track tickets via Slack, Jira, or your preferred project management tools.
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Transparent Tracking
Real-time updates, time logs, and resolution analytics.
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Proactive Monitoring
Prevent issues before they disrupt your operations.
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Monthly status updates
We submit status of monthly support tickets, open, closed and estimated time to resolve and total hours charged
Our Support Process
Simple, Fast, And Efficient
Via Slack
Tag @YourSupportTeam in your dedicated channel.
Via Email/Phone
Prefer old-school? We’ve got you.
Via WhatsApp Bot
We align a bot to log the ticket.
Get live update in Slack or your PM tool.
Monitor time spent, assigned experts, and ETA
solution delivered with step-by-step documentation.
Post resolution feedback loop to improve future service.
Monthly health report and optimization tips.
Detect and resolve issues before they impact operations.
Continuously enhance system speed and efficiency.
Keep SAP B1 secure and up to date with the latest enhancements.
Global Coverage, Local Expertise
We’re Here When You’re Working:
Americas
EST, CST, PST
Europe
GMT, CET
Middle East & KSA
AST, GST
Africa
WAT, EAT
APAC
IST, SGT, AEST
No matter where you are, our team aligns with your clock.
Client Success Story
★ ★ ★ ★ ★
“Their Slack-integrated support saved us during month-end closing. A payroll module issue was resolved in 20 minutes – at 2 AM local time!”
– Sarah Bennett
Finance Director, Luxe Retail Group
Get Your
Free Consultation
Frequently Asked Questions (FAQs)
Do you offer after-hours support for non-critical issues?
Yes! Our team is available 24/7 for any priority level.
How do I track time spent on my support tickets?
Access real-time logs via Slack, email, or our client portal.
Are your SLAs legally binding?
Absolutely – our 30-minute response guarantee is part of every contract.
How do I get started?
- Call on
+1 123 456 789 - Email us
contact@2bsoftech.com
